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Customer Testimonials
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Sales:
Throughout the entire vehicle buying experience, I never felt any high pressure or the feeling I was being manipulated. The salesman was helpful, pleasant, and willing to work for me to be satisfied. His reaction to my questions and problems was fast and successful. I will in the future recommend not only the dealership but also our salesman. ~G. Dunn - Avon, OH
I cant praise Liz (Klopper-Watson) enough. This is the second vehicle purchased from Liz and your establishment and could not be more pleased. Her professionalism, sense of humor, and knowledge of the vehicles is very integral in her putting her clients at ease with the knowledge that they are getting a wonderful vehicle at a great price. I have always dreaded going to a dealership and spending a full day test drive, haggling price, threatening to leave and eventually buying a car and walking away doubting you got the best deal. I actually looked forward to purchasing a new car. Thank you for having such a great gal in your employment. Subaru was great and the Volkswagen rocks! ~ M. Elton - Chagrin Falls, OH
Liz(Klopper-Watson) did an amazing job! She took the time to answer all of my questions and was very patient as I compared the differences between the vehicles I was interested in. I have since been in contact with Liz and she has been extremely responsive to all my inquires/needs. ~ R. Green - Cleveland,OH
WONDERFUL EXPERIENCE!!!! From beginning to end!!! The entire team was fabulous to work with, and I could not have asked for better!!! ALL your help was SO much more appreciated than you can know!!! Thanked you SO much!!!! :) ~ R. Sensibaugh - Lucas, OH
Our salesperson, Chris Whitt, was amazing. He listened to us and did everything he could to get us in the VW Golf that we wanted. He was honest, not a character trait you see in every car salesperson. I felt respected and would recommend Ganley VW to my friends because of the level of professionalism that Chris displayed. By the way, We love our new VW Golf. ~ J. Ceccatti - Lorain, OH
Chris went above and beyond any expectations to make sure everything was perfect. We will be buying another new vehicle within the next year and we will want to deal with Chris again, without a doubt. ~ J. Grignon - Creston, OH
Andy was fantastic to work with...I'm very pleased with how easy the entire process was. ~ S. Lanzola - Cleveland, OH
The whole team was exceptional! ~ P. Antos - Olmsted Falls, OH
Trey was an exceptional sales rep. He took his time with us and was very pleasant to work with. I would highly recommend him to anyone in the market for a VW. I actually hugged him when my daughter and I were leaving the dealership! He was that good! ~ L. Defranco - Independence, OH
My experience with Trey at Ganley Westside Imports was phenomenal! I got a great car at a fair price and everything was made very simple and about as stress free as buying a car can be. Trey is an exceptional young salesperson who handles himself very well. I will definitely be coming back to see Trey for my next vehicle, and would recommend him to anyone. ~ T. Piskur - Lorain, OH
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Service:
The guys at the service desk are all top notch!! Friendly, informed and approachable… they are a pleasure to work with in a normally not-so-pleasurable situation. ~ B. Brown - OH
Everyone in the Service area were very nice. Chris is the individual I spoke with. He was great! ~ C. May - OH
My service advisor pat was awesome ~ Anonymous VW Customer, OH
Everything about VW and Ganley have been excellent. Superior quality from both parties. ~ M. Sedlock - OH
Chris Koppi was my Service Consultant. He did a great job understanding my car's problems, getting them checked and reporting to me. He was also very good in explaining the repairs needed. We discussed and prioritized the repairs and had some done in a timely manner. Thanks for your help Chris! ~ A. Gunes - OH
Great service as always- this time done more quickly than I thought. Thanks! ~ C. Chiwanga - OH
THE TEAM IS SO GREAT AND THEY KNOW WE HAVE BEEN COMING THERE EVER SINCE WE LEASED OUR FIRST CAR TO THIS ONE- OUR 11 OR 12. THEY KNOW MY HUSBAND HAS DEMENTIA AND STILL TALKS TO HIM WITH RESPECT AND DIGNITY. THEY ARE TRULY WHY WE HAVE STAYED WITH VW. THEY ARE THE BEST!!!!!!!!!!!!!!!!!! ~ C. Hacker - OH
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